Terms, Conditions & Refund Policy

Sixty Two Trading Ltd trading as Olarm.

This website is operated by Sixty Two Trading Ltd. Throughout the site, the terms “we”, “us”, “supplier”, “ourselves” and “our” refer to Sixty Two Trading Ltd. Sixty Two Trading Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our site and/ or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our sales and payment platform/store hosting varies between Shopify,   Stripe, and Paypal. They provide us with the online e-commerce and payment platforms that allow us to sell our products and services to you. Their further terms of service can be found by following these hyperlinks Paypal, Shopify Inc, Stripe.Through using our website and services you further agree to the terms and conditions supplied by these providers.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are a minimum age of 18 years old and you have given us your consent to allow any of your minor dependents to use this site also should they wish.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms of service/conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your local jurisdiction (including but not limited to copyright laws).

This Olarm GPS devices were designed for personal Vehicle and asset location, the supplier assumes no liability or responsibility for any behavior that violate other individual’s privacy or any missus of this product whatsoever.

Due to external factors outside the suppliers control all GPS/GSM devices can incur positioning errors from time to time, so the positioning provides by said GPS device, although very accurate, cannot be 100% guaranteed. There may be delays caused by telecom operators in certain circumstance or loss of signal, consequently instant reporting or App connectivity is not always possible. In this manner we as the supplier of such goods assume no liability or responsibility for such said failures/errors should they occur.

The Olarm Audible/Vibration siren alarm units were designed for personal, property and vehicle asset protection, the supplier assumes no liability or responsibility for any disturbance, privacy matters or any missus arising from said product.

We the supplier of all and any product/service supplied do not assume liability for your personal and/or property loss/safety relating to any goods or services supplied by us. We further do not assume liability for property damage / security associated with the purchase of any goods/services from ourselves or via our website.

Whilst using our products/website and services you agree not transmit any worms or viruses or any code of a destructive nature.

Our average delivery times for purchased goods and services are 3-5 working days from receipt of cleared payment from you. Where applicable tracking details shall be issued within 24/48 hours allowing you to track your goods accordingly (such detail shall be either supplied direct by us or our delivery partners ‘Fulfilment Crowd’ via email). These times/date are indicative only and not guaranteed.

All credit/debit card payments are subject to authorisation by your card issuer and we take payment when we accept your order and before we despatch the Product(s) that you have ordered. The Merchant ID/payment reference that will show up on your credit card/bank statement in respect of the transaction will be either ‘Payment Gateway Name / Sterling bank / Paypal /Olarm/ Shedolarm or Vanolarm.

If your payment is not received and you have already received the Product(s) you ordered from us, you must pay for the Product(s) or return those Product(s) to us in accordance with our terms set out in clause 5 of these Conditions and any other instructions that we provide to you in respect of any such return.

We will notify you by email as soon as possible to confirm that we have received your order and we will send you an order acknowledgment via email detailing the Product(s) which you have ordered. It is your sole responsibility to check the order acknowledgement details and advise us of any errors or omissions as soon as possible and in any event within 2 (two) days of receipt of the order acknowledgement. Such order acknowledgement does not constitute an order confirmation or order acceptance by us;

When the Product(s) you have ordered are shipped by us we or our fulfilment partners will send you a dispatch confirmation email; and

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Cancellations.

Unless otherwise stated postage and/or delivery costs refer to UK mainland only and should you require goods to be delivered outside the UK mainland you must first put this is writing to us prior to your purchase. Upon receipt of your written request we shall return with additional costs relating to such delivery yet also reserve the right, but are not obligated, to still limit the sales of our products to UK mainland delivery addresses only.

When ordering goods from us we recommend the delivery address you supply matches that of the address aligned to your payment method (i.e. Your delivery address matches the billing address to which your Debit/Credit card statements are address to). Our fraud prevention protocols on occasion prevent us from dispatching goods to any other address than the associated payment method/billing address. In this manner we retain right to dispatch goods to the payment method/billing address only should our fraud prevention protocols determine.

Our total liability for any claim howsoever arising under any Contract or these Conditions shall not in any circumstances exceed the purchase price of those Product(s) supplied to you pursuant to the relevant Contract. We do not accept any liability for a failure to comply with instructions specifically stated on the Website or paper instructions found with the product. Your statutory rights are not affected by this statement. We endeavour to check the accuracy of the information on this Website. However, we cannot guarantee such information will be error-free and you acknowledge that information published on this Website or paper instructions found with the product may include inaccuracies and typological errors.

A breach or violation of any of the Terms will result in an immediate termination of your services and consequently any associated rights under this agreement.

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. As you have chosen to enter the linked website, you acknowledge and agree that, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including Debit/credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Debit/Credit card information is always encrypted during transfer over networks and this is managed by our payment portal partners

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, products, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

No Warranty or Guarantee is offered for goods resold to others (by original purchaser or associates) unless you are a company authorised  re-sellers and such terms have been agreed in writing.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We do not accept liability for changes in the users Android or IOS operating systems. Our software is constantly evolving to work in conjunction with the latest updates by Android and IOS yet as we are not in control of release dates and changes of functionality we cannot accept liability for such matters. Naturally however we will endeavour where possible to implement changes to our own operational/App software to work in line with updates to Android and IOS update changes, yet ask the users to recognise that such changes need to come after the release dates of the new Android or IOS operating systems. Ultimately we can not guarantee full functionality of the App tools or software associated to our products should Android and IOS updates affect their functionality.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not guarantee battery life of any goods provided, battery life stated is only estimated. In relation to rechargeable lithium batteries, it can be expected that through the life of the product the ability to fully recharge to 100% will diminish over time at differing rates of which we will not be liable. 

Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same Debit/credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and Debit/credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please see our website to view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

You agree to only use our products in line with the paper instruction manuals provided with all goods, taking into consideration functionality, operation us, working temperatures and humidity.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sixty Two Trading Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some regions or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such regions or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Sixty Two Trading Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – DELIVERY & RETURNS POLICY

Our Delivery & Return policy only applies to the original purchasers, we do not guarantee any goods or accept returns from individuals who did not purchase the goods directly from ourselves or our approved third party re-sellers. 

If you’ve changed your mind and need to return an item, we are happy to accept any item if you inform us you wish to turn the goods within 14 days of receipt and you meet all the below conditions:-

  • You must request a return in writing via our website contact page, providing your details and product order number (we will in turn reply with the full returns postal address for which the goods should be dispatched to)
  • You return goods within 14 days from your notification of return
  • All goods must remain unopened
  • All goods must remain unused
  • All goods must be in their original packaging (with the labels & seals unbroken)
  • All goods must be returned with one of the following, original proof of purchase/invoice/ Purchaser name and address
  • All goods to be returned with note/correspondence advising reason for return
  • You’ll also need to return any free items that came with the product.
  • You are responsible for postage costs and postal liabilities
  • All goods and packaging must be returned undamaged (if damaged upon receipt then please see damaged goods return policy below)

We recommend that to ensure your parcel arrive with us and there can be no dispute otherwise, that all parcels are sent recorded delivery as a minimum.

Should any of the above requirements not be met we retain the right (at our sole discretion) to refuse a refund or to apportion part of your refund to the replacement of missing or damaged good/packaging accordingly. Should the latter ensue then we retain the right to additionally deduct an administration fee of £15+vat. In addition we retain the right (at our sole discretion) to add the following further reductions should the goods be proven to have been used: Audible Siren Alarms £6 each + Vat, Smart Alarm £15 + vat. Any used Sim cards will be deducted from the refund at a cost of £10 regardless of reasons for return and we suggest, retaining sim card in these circumstances as we will be unable to return without further charge.

For client who have ordered goods in error/wish to cancel their order prior to dispatch and then subsequently re-order goods then the company reserve the right to add an administration fee of £10-£15 (at the companies sole discretion).

For client who have ordered goods in error/changed their mind and wish to return unused/unopened goods outside the 14 days notification window then the company reserve the right to refuse the return or if accepted add an administration fee of £15+vat (both at the companies sole discretion).

All appropriate refunds will be issued within 14 days of receipt of returned goods. The company retains the right to make payment via the customers original payment method or via Bacs transfer to the customers bank account (the repayment method is at the sole discretion of the company). The customer shall be obliged, under written request by the company, to provide reasonable details that either enable the company to make the payment via the customers original payment method or send payment via Bacs to the customers bank account. 

The customer is further obliged to give the company ample opportunity (14 days) to issue a refund, under the terms stated, prior to them escalating a refund request direct with their Bank/Bank Card provider/Online payment platform. 

Damaged Goods Return Policy:

Upon receipt of the goods, if the packaging or goods inside are seen to be damaged then you should make the courier aware immediately and goods noted as ‘damaged on arrival’ with said courier. You should inform us you wish to turn the goods within 14 days of receipt. From here, goods can be returned subject to you meeting all the below conditions:-

  • You must request a return in writing via our website contact page, providing your details, details or damage and product order number (we will in turn reply with the full returns postal address for which the goods should be dispatched to)
  • You return goods within 14 days from your notification of return
  • All goods must remain unused
  • All goods must be in their original packaging
  • All goods must be returned with one of the following, original proof of purchase/invoice/ Purchaser name and address
  • All goods to be returned with note/correspondence advising reason for return
  • You’ll also need to return any free items that came with the product.

We recommend that to ensure your parcel arrive with us and there can be no dispute otherwise, that all parcels are sent recorded delivery as a minimum.

Should any of the above requirements/conditions not be met we retain the right (at our sole discretion)  to refuse a refund or to apportion part of your refund to the replacement of damaged good/packaging accordingly. Should the latter ensue then we retain the right to deduct an additional administration fee of £15+vat. In addition we retain the right to add (at our sole discretion) the following further reductions should the goods be proven to have been used: Audible Siren Alarms £6 each + Vat, Smart Alarm £10 + vat. Any used Sim cards will be deducted from the refund at a cost of £10 regardless of reasons for return and we suggest, retaining sim card in these circumstances as we will be unable to return without further charge.

Upon receipt of damaged goods we retain the right to access the reported damage, liaise with the courier and will return to you within 14 days with a report on our findings.

All appropriate refunds will be issued within 14 days of receipt of returned goods. The company retains the right to make payment via the customers original payment method or via Bacs transfer to the customers bank account (the repayment method is at the sole discretion of the company). The customer shall be obliged, under written request by the company, to provide reasonable details that either enable the company to make the payment via the customers original payment method or send payment via Bacs to the customers bank account. 

The customer is further obliged to give the company ample opportunity (14 days) to issue a refund, under the terms stated, prior to them escalating a refund request direct with their Bank/Bank Card provider/Online payment platform. 

Faulty Goods Return Policy:

Upon receipt of goods, the goods should be used/tested within 180 days of such date. Should your goods be shown to or develop a fault during this period then you can return the used items subject to the below requirements:-

  • You must request a return in writing via our website contact page, providing your details, details of fault and product order number (we will in turn reply with the full returns postal address for which the goods should be dispatched to)
  • You return goods within 14 days from your notification of fault/return
  • All goods must be returned with one of the following, original proof of purchase/invoice/ Purchaser name and address
  • All goods to be returned with note/correspondence advising reason for return
  • All goods itemised in the original order must be returned together (any exception should be requested in writing and agreed with the company prior to goods being confirmed for return/testing/replacement/refund)
  • You’ll also need to return any free items that came with the product
  • Goods must not have been tampered with or physically damaged
  • No attempt of repair should have been made (other than by ourselves)
  • If goods develop a fault 6 months from your original purchase date we shall require proof from you that goods were faulty upon original receipt
  • You are responsible for postage costs and postal liabilities
  • Upon receipt of faulty goods we retain the right to access/open the reported faulty goods and will return to you within 14 days with a report on our findings.

We recommend that to ensure your parcel arrive with us and there can be no dispute otherwise, that all parcels are sent recorded delivery as a minimum.

Should any of the above requirements/conditions not be met we retain the right to refuse, at our sole discretion, a refund (especially in relation to Smart GPS unit casing being opened) or to apportion part of your refund to the replacement of missing or damaged good/packaging accordingly. Should the latter ensue then we retain the right to deduct an administration fee of £15+vat. In the instant of faulty goods, we retain the right to repair/replace the good or issue a payment refund (at our sole discretion). If the goods are found not to be faulty you agree to pay an administration fee of £25+vat, plus return postage should you wish us to return said items to you. 

All appropriate refunds will be issued within 14 days of receipt of returned goods. The company retains the right to make payment via the customers original payment method or via Bacs transfer to the customers bank account (the repayment method is at the sole discretion of the company). The customer shall be obliged, under written request by the company, to provide reasonable details that either enable the company to make the payment via the customers original payment method or send payment via Bacs to the customers bank account. 

The customer is further obliged to give the company ample opportunity (14 days) to issue a refund, under the terms stated, prior to them escalating a refund request direct with their Bank/Bank Card provider/Online payment platform. 

The rights to replace or refund the purchase is wholly at the discretion of the company should the customer request a replacement rather than a refund. In this manner the company retains the right to refund payment rather than replace product accordingly. In addition for product returns older than 30 days the company also reserve the right to replace goods on a like for like basis, meaning the company may choose to send out a re-furbished used item opposed to a brand new replacement item (refurbished items will tried and tested prior to dispatch and may show the signs of ‘wear and tear’ in line with the age of goods returned).  

Faulty Goods Return Policy 2 (following original goods return/repair/replacement)

Upon receipt of goods, the goods should be used/tested within 180 days from date of which the original goods were received. Should your new repaired/replacement goods be shown to or develop a fault also during this period then you can return the used items subject to the below requirements:-

  • You must request a return in writing via our website contact page, providing your details, details of fault and product order number (we will in turn reply with the full returns postal address for which the goods should be dispatched to)
  • You return goods within 14 days from your notification of fault/return
  • All goods must be returned with one of the following, original proof of purchase/invoice/ Purchaser name and address
  • All goods to be returned with note/correspondence advising reason for return
  • All goods itemised in the original order must be returned together (any exception should be requested in writing and agreed with the company prior to goods being confirmed for return/testing/replacement/refund)
  • You’ll also need to return any free items that came with the product
  • Goods must not have been tampered with or physically damaged
  • No attempt of repair should have been made (other than by ourselves)
  • If repaired/replaced goods develop a fault 6 months from your original purchase date we shall require proof from you that goods were faulty upon original receipt
  • You are responsible for postage costs and postal liabilities
  • Upon receipt of faulty goods we retain the right to access/open the reported faulty goods and will return to you within 14 days with a report on our findings.

We recommend that to ensure your parcel arrive with us and there can be no dispute otherwise, that all parcels are sent recorded delivery as a minimum.

Should any of the above requirements/conditions not be met we retain the right to refuse, at our sole discretion, a refund (especially in relation to Smart GPS unit casing being opened) or to apportion part of your refund to the replacement of missing or damaged good/packaging accordingly. Should the latter ensue then we retain the right to deduct an administration fee of £15+vat. In the instant of faulty goods, we retain the right to repair/replace the good or issue a payment refund (at our sole discretion). If the goods are found not to be faulty you agree to pay an administration fee of £25+vat, plus return postage should you wish us to return said items to you. 

All appropriate refunds will be issued within 14 days of receipt of returned goods. The company retains the right to make payment via the customers original payment method or via Bacs transfer to the customers bank account (the repayment method is at the sole discretion of the company). The customer shall be obliged, under written request by the company, to provide reasonable details that either enable the company to make the payment via the customers original payment method or send payment via Bacs to the customers bank account. 

The customer is further obliged to give the company ample opportunity (14 days) to issue a refund, under the terms stated, prior to them escalating a refund request direct with their Bank/Bank Card provider/Online payment platform. 

The rights to replace or refund the purchase is wholly at the discretion of the company should the customer request a replacement rather than a refund. In this manner the company retains the right to refund payment rather than replace product accordingly. In addition for product returns older than 30 days the company also reserve the right to replace goods on a like for like basis, meaning the company may choose to send out a re-furbished used item opposed to a brand new replacement item (refurbished items will tried and tested prior to dispatch and may show the signs of ‘wear and tear’ in line with the age of goods returned).  

REFUND TIME PERIOD EXCEPTIONS

Refunds/Partial Refunds including your return postal costs (where applicable) when processed by the original payment method can incur additional delays (once refunded by us) outside our control i.e. If you paid on card, it can take up to a further 10 days to appear back in your account, with PayPal refunds taking up to a further 30 days etc

RETURNING ANY GOODS CONTAINING BATTERIES.

Please ensure when returning goods with batteries that goods are returned in line with the postal companies/couriers delivery policies. The company accepts no liability for shipping of such returned goods that are not in line with said policies. The company will also not accept any good in which batteries are either turned on/live within the unit and/or are damaged/leaking prior to dispatch.  To this aim the sender should also make efforts to ensure the goods are packaged in a way that it is not possible for the units to be turned on during transit.

RETURNS ADDRESS 

Please do not send any returned items to any other address other than that below. The company can not accept any liability for goods sent to any other address other then the address set out below and full liability of incorrectly addressed items will remain with the purchaser/shipper. 

Returns Address:

Sixty two trading limited, Lynton House, 8-9 The Terrace, Church st, Welton, East Riding of Yorkshire, HU15 1NJ

SHIPPING, DELIVERY & COSTS

The delivery period stated within which you will receive your order is approximate however we do endeavour to meet our advised UK delivery time of 3-5 working days where ever possible. All missing goods should be reported in writing to the company within 31 days of original order date otherwise full liability of missing/undelivered items will transfer to the purchaser. 

Generally we operate a fixed flat fee delivery charge for order. This charge currently stands at £7.95 per delivery (as of July 2021), however we retain the right to alter this fee at any time. All altered fees shall be advised prior to purchase via our purchase/price and basket pages. 

If your delivery/billing address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Any order for Product(s) with a delivery/billing address within the UK will be despatched via Royal Mail first/Second class post, DPD, Hermes or courier companies provided by our fulfilment broker https://www.fulfilmentcrowd.com/

Any order for Product(s) with a delivery/billing address outside the UK will be despatched either by Royal Mail Airsure or Royal Mail International Signed For or courier companies provided by our fulfilment broker https://www.fulfilmentcrowd.com/ . Delivery outside mainland UK is at the full discretion of Sixty Two Trading Ltd and we reserve the right to refuse any such orders accordingly.

All risk in the Product(s) you order (including risk of loss and/or damage to the Product(s)) shall pass to you when they are delivered to the delivery/billing address specified in your order.

Where items have been attempted to be delivered to the address supplied by you and delivery has been refused by the occupier then the company retains the right to submit additional delivery charges at cost, should you request the goods delivered to an alternative address or a 2nd attempted delivery be made to the original address.

For the purpose of clarification, delivery costs stated on our web site are often discounted and do not reflect the actual cost of delivery and accordingly 2nd attempt delivery requests will result in actual delivery cost charges being submitted for payment prior to goods being re-dispatched.

We shall be under no liability for any delay or failure to deliver Product(s) if the delay or failure is wholly or partly caused by circumstances beyond our control. Any stated delivery times are only advisory and not guaranteed. Should goods not be delivered within 30 days the customer is entitled to make a claim for a full refund accordingly.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 (as amended from time to time) and other applicable legislation.

SECTION 21 – INTELLECTUAL PROPERTY

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of Sixty Two Trading Ltd T/A Olarm. We will treat any infringement of these rights seriously.

Sixty Two Trading Ltd doesn’t assume liability for any of the users’ personal and/or property loss /safety.

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@vanolarm.com
Company: Sixty Two Trading Ltd

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