Delivery & Shipping
SHIPPING, DELIVERY & COSTS
Our aim is to handle, package and dispatch your order within 24hrs of receipt (this generally excludes weekends & bank holidays, yet sometimes in busy periods this can involve weekend work at our discretion).
Due to goods including lithium batteries, dangerous goods protocols need to be employed which can limit our option in terms of which courier the goods can be dispatched with.
The delivery period stated within which you will receive your ordered goods is approximate, however we do endeavor to meet our advised UK delivery time of 3-5 working days where ever possible (1 day for dispatch on average with remaining days resulting from delivery days of courier). All goods are tracked/or signed for to the delivery address you provide and tracking emails sent out to you accordingly.
All missing goods should be reported in writing to the company within 31 days of original order date otherwise full liability of missing/undelivered items will transfer to the purchaser. If you feel the goods have been lost in transit then please allow 14 days for the goods to be attempted to be delivered prior to raising a lost goods request in terms of a refund or re-dispatch of goods.
Generally we operate a fixed flat fee delivery charge for order. Main due to dangerous goods protocols, this charge currently stands at £7.95 per delivery (as of Jan 2022), however we retain the right to alter this fee at any time. All altered fees shall be advised prior to purchase via our purchase/price and basket pages.
If your delivery/billing address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities, which if the case can obviously add time in relation to receiving your goods (the company does not accept liability for any such delay accordingly)
Any order for Product(s) with a delivery/billing address within the UK will be despatched via Royal Mail first/Second class post, DPD, Hermes or courier companies provided by our fulfilment broker https://www.fulfilmentcrowd.com/
Any order for Product(s) with a delivery/billing address outside the UK will be despatched either by Royal Mail Airsure or Royal Mail International Signed For or courier companies provided by our fulfilment broker https://www.fulfilmentcrowd.com/ .
Delivery outside mainland UK is at the full discretion of Sixty Two Trading Ltd and we reserve the right to refuse any such orders accordingly.
All risk in the Product(s) you order (including risk of loss and/or damage to the Product(s)) shall pass to you when they are delivered to the delivery/billing address specified in your order.
Where items have been attempted to be delivered to the address supplied by you and delivery has been refused by the occupier then the company retains the right to submit additional delivery charges at cost, should you request the goods delivered to an alternative address or a 2nd attempted delivery be made to the original address.
For the purpose of clarification, delivery costs stated on our web site are often discounted and do not reflect the actual cost of delivery and accordingly 2nd attempt delivery requests will result in actual delivery cost charges being submitted for payment prior to goods being re-dispatched.
We shall be under no liability for any delay or failure to deliver Product(s) if the delay or failure is wholly or partly caused by circumstances beyond our control. The latter includes services provided by 3rd party couriers, in which service delays may result in goods being delivered outside any advised delivery periods. Any stated delivery times are only advisory and not guaranteed. Should goods not be delivered within 30 days the customer is entitled to make a claim for a full refund accordingly.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 (as amended from time to time) and other applicable legislation.