A: With regards to the Siren alarm, the control of this unit is managed via the key fob only and not the App (please see paper instructions on how to set the 7 levels of sensitivity for this unit or the Remote/Fob button in these help pages). This said the smart GPS alarm unit vibration also has its own internal vibration sensors. These are easily managed from in the App. Within the App, go to settings and then click on the Vibration alarm function button. A seperate window will pop up on your page, click on the Close wording for a drop down menu. You will see 4 levels of sensitivity setting, click on your choice of setting and then press the OK button. Wait for the ‘success’ message to appear and your chosen vibration setting has been set. To disarm the vibration sensor simply press close within the same area of the App. 

A: The conversation button area is for allowing the main user to phone into the smart alarm device to either listen in to what can be heard within the local area to which the smart GPS device has been placed. It also allows you receive noise ‘Audible alarm’ alerts (when armed) should the sirens sound or a loud noise over 90db is heard. 

To be able to phone into the device and listen, 1st press the conversation button and then press on the ‘Call to tracker’ wording at the top of the page. A pop up page will appear reading ‘Whether to enter setting device number’, press the OK button. You will then be taken to the ‘About device page’. Press the square and pen logo in the top right hand edge of the page. Then in the area reading ‘Device phone number’, click on the line and add the phone number of the Sim card you have inserted to the Smart GPS device (NOT your own phone number). Once this number is entered then click on the line next to contact number wording and enter your mobile phone number. Then click on the ‘floppy disk’ image to the top right hand edge of the screen to save your settings. Once you receive a pop up message reading ‘Saved successfully’, press the left arrow in the top right hand area of the screen. You are now ready to dial into the smart alarm to listen. Simply phone the Sim number, you placed within the smart GPS device, from your phone and it will allow you to listen in (we recommend saving this number to your phone and giving it a name such a ‘Vanolarm alerts’ to allow you to easily remember it).

The ‘Voice Monitoring’ area is a different method of listening in. The device calls you instead of you calling the device (for example if you are low on call credit on your phone). To use this option, simply click on the Voice monitoring wording, a pop up box will appear. Click on the Monitor call wording and enter your phone number, then press OK. Once a success message is received then within a few seconds you should receive a call from the device (subject to it being online), you can then listen in to the area in which the smart alarm is located. NB Don’t forget to cancel the call on you phone once finished otherwise the smart device will remain connected (using your credit accordingly). 

A: This is a very rare requirement yet if your Smart Alarm unit will not connect with the AnyTracking App firstly ensure:

1. If your Smart Alarm  unit will not connect with the AnyTracking App firstly ensure:
2. The Sim card installed into the tracker has Text/SMS facilities.
3. Sim card has been installed into the Smart alarm unit correctly (Chip on sim faces upwards toward face of smart alarm unit with power button and ‘V’ logo). Cut out on Sim to be to inward, right hand edge of Sim.
4. Sim card has credit for text/Sms, Mobile data and call. If you have purchase a 1p mobile Sim card (EE) from us, the Sim should come with £10 worth of credit supplied. If in doubt call 1p Mobile to confirm on 03333 442278
5. The GPS unit has enough power (4 blue lights showing to the side of the smart alarm unit, next to the power/Usb output port) and is turned on (press and hold the power button for 3-5 seconds until the unit gives three beeps).
6. The Sim card installed into the smart alarm unit has a medium/strong phone signal within the area of setup (to check this you can insert Sim into your phone (if phone unlocked or on same network as Sim)).

After checking these details are correct and you are still struggling to set up then it may be necessary to set the APN on the Smart Alarm Sim card installed into the unit.

To set up the Smart Alarm Sim card APN follow the below instructions:

1. From your phone/mobile device send a Text/SMS message to the Sim number you have inserted into the Smart Alarm device. The Text message should read:- 

• 123456,sos1#
• Or try:- 123456,sos,(your own mobile phone number)1#

2. The Smart alarm unit should then send a return Text/SMS message back to your phone that reads (Your Smart alarm Sim Number) followed by ‘has been set for master number successfully’. If it does not send this message check items a) to e) again accordingly.

3. Then once again from your phone/mobile device send a Text/SMS message to the Sim number you have inserted into the smart alarm device. This message is dependent on the network service provider to which your smart alarm SIM is supplied by. Only send the message below that related to this network service provider (note that your sim may have been supplied by the likes of ‘Tesco’, ‘Virgin’, ‘GiffGaff’ etc yet the network service provider will still be one of the below. Contact your sim provider if in doubt): 

• Send text/SMS from phone to Sim number in smart alarm reading: apn,everywhere,user,eesecure,pd,secure,plmn,23430#

• Send text/SMS from phone to Sim number in smart alarm reading: apn,three.co.uk,plmn,23420#

• O2 . Send text/SMS from phone to Sim number in smart alarm reading: apn,mobile.o2.co.uk,user,o2web,pd,password,plmn,23410#
• O2 (Pay monthly). Send text/SMS from phone to Sim number in smart alarm reading: apn,wap.o2.co.uk,user,payandgo,pd,password,plmn,23410#

• Send text/SMS from phone to Sim number in smart alarm reading: apn,internet,user,web,pd,web,plmn,23415#
• Vodafone (Pay monthly). Send text/SMS from phone to Sim number in smart alarm reading: apn,pp.vodafone.co.uk,user,wap,pd,wap,plmn,23415#

The Smart Alarm unit should then send a return Text/SMS message back to your phone that reads ‘ Apn set successfully! Reboot System now…’. If it does not send this message check items a)to e) again accordingly. 

When you receive the above message the Smart alarm unit should, in most instances, reboot (turn on and off) automatically. You will know the unit had rebooted as it will ‘beep three time’. If the unit does not beep, then simply turn off (hold button for 3-5 seconds and wait for 5 beeps) and then turn on again (hold button for 3-5 seconds and wait for 3 beeps).

From here, go back into your ‘Anytracking APP’. Once logged in go to settings and test the Smart Alarm is connected and online by carrying out a quick test:

• Go to Arm
• Select Vibration sensor alarm
• Press OK
• A message reading ‘Success’ should appear toward the bottom of the screen and if so the GPS is connected and online

N.B Don’t rush the Arming/Disarming/Alarm mode options and only choose one at a time, waiting to ensure you receive a ‘Success’ message each time. Rushing the process can sometimes also result in ‘Current device is off line. Can’t send commands’.

Please note our software is constantly evolving to work in conjunction with the latest updates by Android and IOS yet as we are not in control of release dates and changes of functionality we cannot accept liability for such matters. Naturally however we will implement changes to our own operational/App software to work in line with updates to Android and IOS update changes, yet ask the users to recognise that such changes naturally need to come after the release dates of the new Android or IOS operating systems. 

This said we find that in 90% of instances there are quick and easy fixes to Apple (or Android to that matter) changing their operational system, that consequently have a barring on how your phone works with our Anytracking App. This said often these internal fixes will require the users to delete the Anytracking App from their phones and re-install it to enable the original functionality to work. Therefore if you are incurring difficulties following an IOS update then please:

• Uninstall the Anytracking App from your mobile device
• Delete the Cache on your mobile device
• Turn off your mobile device and then turn mobile device back on
• Re-install the AnyTracker App via the Apple App store
• Re-install setting requirments to App
• Switch off Mobile device and then switch back on again

Should you still find you are still having issues where functionality of the AnyTracking App is not working as it historically has (following an IOS or Android update) then you may find the answer in other Q&A’s on this page or please use the contact form on our main page accordingly. 

Alternatively we have a sister App that works in the exact same manner as Anytracking and often receives updates prior, consequently using the sister App as a 2nd option often resolves client issue. Simply search for the ‘Reachfar’ App in your Apple/Google store, download and install as normal.

Ultimately changes to the Android or IOS systems software could have a negative impact on the services our App can supply. We therefore cannot guarantee that our App updates will resolve issues or permanent deletion features presented by the Android or IOS systems 

A: Within the App settings area, there is a function called ‘Local Alarm Horn’, when this function is turned on/open the smart alarm unit will emit beeping sounds to indicate activity. i.e. If the vibration or listening alarms are activated the unit will beep three times for example. Also if the smart alarm unit is unable to establish a signal it will intermittently beep until a connection is established. Note: Although this option is called a ‘A Local Alarm Horn’ it is not a Audible siren alarm (please use the Audible alarm units for the siren facility).

To turn on/off this horn/beeps. Simply click on the ‘Local Alarm horn’ wording. From here a pop up window will appear, click on either the open or close working, a drop down menu will then appear. Choose either on or off by clicking on the appropriate wording. Finally click on the OK button and wait for the success message. Your horn/beeps are now either active or off as chosen. 

Please note, you may want to consider that once you have become familiar with your Vanolarm device and all the settings, then turning off the ‘Local Alarm Horn’ could be a preferred option to prevent the device from being found i.e.If someone breaks into the vehicle and the sensors are active then the smart GPS device will emit beeps, allowing said person to easily locate the device. 

A:Ensure a working nano Sim card has been installed into the smart alarm unit. Also, ensure you have downloaded the App to your phone. Then see the following to check the signal and ensure the smart alarm sim is working:- Look at the blue and orange/red (was yellow) light in the sim slot which indicates the unit is searching for a GPS/GSM signal via the sim card. In areas of low or no signal, the unit will be unable to establish a GPS/GSM link. Move the unit to another location with a better signal. When the blue and orange/red (was yellow) light start to flash quickly (initial slow flash) this indicate the unit is establishing a link via a good signal and has about to connect. After a short while, these lights will go off placing the unit on standby. Check the app on your phone, once logged in, see the Battery status to the top of the screen, if the status says ‘offline’, turn unit off and on again and repeat in a strong signal area. Note: If you have purchased a 1p mobile sim with your unit then the current phone operator is EE. We suggest contacting EE to check signal strength in your area should problems persist (this may ultimately result in the requirement to replace your sim for a provider that works in your area).

A: Firstly check your smart unit is linked to the App (see question ‘My phone won’t connect to the Smart alarm unit?’ to resolve) and the App is online. Ensure you haven’t turned the sensor off via the open/close options within the App. When sending an instruction from the App to the smart alarm unit, please leave 60 seconds between instructions (as the server needs such time to check the setting has been fixed). Given the latter it is best practice to set one function at a time, wait at least 1 minutes and then test operations BEFORE adding a new instruction into the App. Please also note to ensure the instruction (On/Arm, Off/Disarm etc) has been sent to the server a ‘success’ message should appear to the bottom of your screen within the App. Finally if in a low/no network signal area, although your instruction may have been sent to the management servers, loss of signal within the next 60 secs can mean the servers were unable to complete the Arming/disarming instruction completely. In these instances, please log out of App, re-enter App, checking App on line, turn on or off sensor (opposite to your original requirement). Wait 60 secs and then re-set to original requirement. 

A: This is often an indication of a poor signal location/area of the Smart alarm unit. If the smart alarm unit has been hidden in an item such as a toolbox etc within the back of the van then this can block the signal necessary for connectivity with the App. Re-locate the Smart alarm unit to another area on the inside of the panel/bodywork of the van (whilst trying to avoid fitting to plywood panelled or insulated area of the van as these areas can also block signal) to allow for a stronger signal and connectivity. Also, some areas of the country/your local vicinity may suffer from poor/no mobile telephone reception. As the Smart alarm Sim needs a good localised signal to connect with the App on your phone, then on occasion, if this is not available connectivity will be lost. If this persists we recommend trying another Sim, in the Smart alarm unit, from a different phone/network provider.

When we designed Vanolarm, we were aware that many van and tool thefts were due to thieves breaking into houses and stealing keys or cloning keys via new key hacking technology. 

The above lead us to design the system so that if the key fob/remote was either lost or stolen, then then full alarm unit could not simply be turned off using said key fob/remote.

With this in mind and in order to set the full alarm system, the key fob only controls the Audible siren alarms and the App only controls the Smart Alarm unit. We find unfortunately though that some clients believe they are arming/disarming the full alarm system by using the key fob/remote only. Consequently if they have not Disarmed the smart alarm via their App also then it will beep (horn setting) and send notification should the Smart alarm sensors not be turned off before travelling. 

It should be noted that the Smart Alarm has its own internal vibration sensor and the ‘Vibration sensor alarm’ in the App reflect this and not the vibration sensors in the Audible alarms (which are only controlled via the fob/remote). 

With the above in mind, we suggest best practice for the majority of installation is to simply use the ‘Noise listening function’ within the App disarming/Arming it as and when necessary. Also Disarm/Arm the Audible alarm units using the key fob at the same time. Thus meaning if the Audible vibration alarms are activated the listing (noise sensor) in the smart alarm hears them and sends a notification accordingly.

NB If choosing to use the above best practice method then we recommend to firstly disarm all the Smart alarm sensors via the App (one at a time, wait for success message between each and then wait 5 mins before moving on) then once disarmed you can use the ‘Noise sensor alarm’ Arm/Disarm feature as and when necessary  

Historical route data only works in conjunction with the Real time tracking function within the AnyTracking App. 

Subject to the ‘Interval for uploading’ time you have set within the live tracking area of the App then the historical route data can only report on location of the vehicle based on those chosen interval set. For example if you have the interval setting set at 1min, then the map will show where the vehicles location was every one minute for the dates chosen. However if set at 12hrs then the map will only show the key points the vehicle was located at when the satellite check the vehicles location (every 12 hours)

First an foremost Vanolarm was designed to protect Vans and the tools within from theft. Accordingly the main function behind the GPS/GSM tracker within the smart alarm is to report the real time position of the vehicle should it be stolen. With this in mind therefore (although the features allows) Vanolarm should not be viewed as a conventional tracking system of which tracking detail can be recorded 24/7. Using Vanolarm in such a manner will result also in a shortened battery life with increased mobile data costs. 

A ‘Not enabled’ message relates to the App not having connectivity with the smart alarm device (this differs from offline issues which related to the Sim card functionality within the smart device).

Within the App there is a button called ‘Remind settings’. Here you will find an App ‘Enable’ button. Please ensure this button is on (if off the App in Not Enabled).

If using a 1p mobile sim on EE then you need to ensure you top the sim card up within the 60 day period. On occasion although 1p mobile may allow you to top-up credit after these dates, they may have still deactivated the sim itself. To rectify this then please contact 1p mobile themselves at www.1pmobile.com.

Please note that even though a sim can show credit on the account it may have still been deactivated by the network provider if not topped up with the top-up dates required. Although you may be able to phone in and listen to the device etc, normally a network will disable the outgoing Call, SMS and data, required to operate the smart alarm. In these instances we suggest contacting your sim card provider (1pmobile, Lebara etc) to re-activate your out going Calls, SMS and data.

Also if a sim card is not compliant with the device then the App can report a not enabled message. If you are using an alternate sim to that provided, then it is possible that the device does not recognise the network provider. In these instances then please see the SIM help pages and how to set up the APN, this should hopefully resolve the issue for 3rd party sims. Please note however that Data only sims or VOIP sims are NOT compatible with Vanolarm, also the Sim must be at least 4G capable. 

Finally, if you have recently used the factory-reset option within the App and receive a not enabled message, then please turn off the smart device, remove the sim card, re-insert the sim and turn the smart alarm back on. Allow time for the sim card to re-establish connectivity to the network and this should then remove the not enabled message.

When we set up our Smart GPS and APP we are often very eager to quickly get on with the process so that we can test the functionality of the Vanolarm unit and consequently can ignore some of the principle set up requirements. As battery power can obviously effect the overall performance of the smart GPS unit in relation to operation and signal reception strengths it is important to ensure the unit has initially been charge for 8hrs (as per set up instructions). If not charged this can result in incorrect online status reports, such as current battery power % status (fooling us into thinking the unit is actually charged when it is not). Also we may feel that because we have power (regardless of percentage) the phone will be able to connect to GPS and phone networks. Unfortunately if less than 10% power the unit can struggle to make connectivity with either phone, GSM or GPS signals (hence again always why we should charge our units for 8hr on set up and keep good levels of power going forward.)

As we know phone signals and GPS signal strengths vary greatly due to our location and the location of our devices. As well as with our normal phones this is very true also with regards to the Vanolarm smart GPS device. For example we can be travelling down the road with our phones showing a nice strong phone (reception) signal and the very next minute there is no signal at all, or we enter a multistory car park and our GPS (google maps) tracking disappears. We can even stay in one spot and one minute we have strong signal and the next hardly anything. These circumstances have to be considered when reviewing any ‘Offline’ instances reported via the Anytime App (especially when first enabling/setting up the App and Smart GPS device and placement of the unit within our vehicles).

Many will 1st try to set up their devices in their homes/offices, giving little attention to signal strength. For a successful and stress free set up process we therefore always recommend moving to an area where you have good to very good phone reception and if setting up Geofencing etc move near a window for good GPS reception.  So once we are sure we are in an area of good/strong signal strength (check Sim port on smart device and ensure blue and yellow lights are still not flashing slowly) why are we still seeing an ‘Offline status report’?

When the App is operating it uses three link detection protocols. This means every 4 minutes the App looks at the signal strength/data links currently being received from the Smart GPS unit itself. It does this three times within a 12 minute period, each time reporting back to the App whether or not the Smart GPS unit has signal/data link. If after the three attempts the App does not see (at any point) any phone signal/data links coming back from the Smart GPS device then at this stage it reports the unit as being ‘offline’. This means that on occasion and especially when travelling, even though the Smart GPS device may now have mobile connectivity the report coming in from the App may say ‘Offline’, yet in fact at that moment in time connectivity has been re-established and all is functioning correctly.

So why does the App employ a delay system which effectively can give 12 delays in actual ‘offline’ reporting. Well firstly its down to protecting battery life, unlike your mobile phone which is usually charged daily we want to ensure the Vanolarm unit has a strong life expectancy. Every time a link detection takes place it uses up battery life, if this detection took place constantly as per your phone then battery life could be as little as one day also. In addition, in real life, when travelling especially, if the App detected the smart alarm was off line every minute or so it would result in numerous offline status notification further depleting the batteries. Obviously we need to know the offline status for when we park up at night etc, to ensure if we park in an area of no connectivity we can move the vehicle to an area where the Alarm will be able to report accordingly, this keeping the vehicle protected. 

With all the above in mind ‘How should we approach Offline status reports?’. 

• When setting up in haste, try to avoid taking too much notice to the ‘offline status’ report if move from location to location during setup. Pay attentions to the blue and yellow light status within the sim slot area instead. However if in a static location and you receive a ‘Offline status’ report then we suggest moving (to a stronger signal location) as there are clearly connection issues in your location and this will cause difficulties when setting up.
• If travelling and receiving offline status reports remember you could have entered an area with no/low connectivity and this can naturally be expected from time to time.
• If parked up overnight or for a long time and you receive ‘Offline reports’ then the smart unit is struggling to make connectivity to the mobile networks due to phone signal strength in your area or location of smart unit within vehicle (signal being blocked by surrounding apparatus/body work etc). To ensure vehicle is fully protected by Vanolarm we recommend parking in a location with a stronger phone signal or moving smart alarm location within vehicle for better reception.
• If parked up overnight or for a long time and you receive one or two ‘Offline reports’ during this time then the smart unit may be in an area of fluctuating phone signal strength (when the phone signal drops out from time to time). To ensure vehicle is fully protected by Vanolarm we recommend parking in a location with a stronger/more consistant phone signal.

GPS/GEO fence is a way of receiving alerts if your vehicle moves outside a specific area i.e. You can set a radius at 100m (full range from 100m 5000m) around your home, if the vehicle moves outside this range then an in App alert will advise you accordingly (please note call and SMS/text alerts do not work with GPS/GEO fencing and alerts are only via in App messing). We only recommend using the GPS/GEO fence system if you are confident of a strong GPS signal in your area and your Smart GPS unit has clear line of site to satellites i.e. Smart alarm placed near glass/or sky light with view to sky (metal panel work can block such line of sight). If you do not have a clear line of sight for a GPS signal then then unit reverts to GSM tracking which can be less accurate and accordingly result in false alerts and reporting etc.

Ultimately many clients simply rely on the vibration and noise technology which sends alert if the thieves manage to move the vehicle and they can then track the vehicles movements using live GPS/GSM tracking. 

If you do have poor network in the area the vehicle is parked within then WiFi fence can be a very goods alternative option for alerting you if your vehicle moves. Simply use the ‘+’ button on the Wifi fence page to register a link with any local wifi network showing within the drop down choice box. NO passwords are needed to register with your chosen Wifi network, simply click on which network you want (name it within the top box area, you will not be able to exist without adding a name i.e Home, Work, etc) and then click the OK button. It’s a simple as that, then if your vehicle moves outside of the range of that Wi-fi signal then an alert will be raised to you phone. It’s important to remember to seek for a Wi-fi signal prior to leaving your vehicle to ensure the strongest signal (you can check the strength via your own phone Wi-fi connectivity if required, yet the top option if often the strongest). Sometimes if you log onto a weak signal Wi-fi then this signal can drop out and alerts are sent saying the vehicle/smart alarm our outside the chosen Wi-fi reach area (when actually nothing has moved). 

A. Within the App, login and go to main menu selection page. Tap on GPS fence icon button. Choose GPS fence or Wi-fi fence. Place finger over an address listed on the GEO/Wi-fi fence page . Address list will have title name you chose (plus Longitude, Lattitude & Raduis details for Geo fence). Hold down finger on address location and a window stating ‘Options’ should pop up. Select ‘Delete GEO/Wi-Fi fence’ and another popup should appear titled ‘Notice’. Press OK and your GEO/Wi-fi fence setting for that address will be deleted. 

Hopefully you have referred to Q13 in term of attempting to resolve your online status?

Obviously if the device has no network signal (offline) then arm/disarming (open/close) the sensors within the smart device, via the App, will not be possible. This said, in most instances unless you are in a fixed location of poor/no network signal then often a stronger/medium signal can be simply achieved by moving location.

Please note, even if you are in an area where you know there is a good signal, sometimes ‘contention’ can effect the signal strength. All our network providers only tend to supply ‘band width’ (signal strength) based on average user uptake in an area. This means if in an area where lots of people are using the network all at the same time, then this can easily result in poor or no signal even if 10 mins earlier there was a strong signal. 

Sometime log in issues can occur if we have pressed the ‘Log in by username’ at the bottom of the login page. If this is pressed in error then the ID and password will not work. The wording will be displayed in blue to identify which login option was used. To rectify this situation then simply press and revert login to ‘Log in by device ID’. From there your ID number and password should work without error.

If the above fix does not work then it suggests that the default password of ‘123456’ may have been changed to a unique owner password (carried out by the owner) and this password may have not been entered correctly or forgotten. If this is the case then  then please send us an email (support@vanolarm.com) outlining the problem along with your unique ID code number and we can reset remotely for you to the default code ‘123456’.

NB The Reset button found within the APP can NOT be used to reset the password and if only there is you wish to remove all the content from the Alert list, About device list etc

The Remind setting relate to the management of the App itself within your phone. In this way:-

Enable on means the App is functioning and can be used. Off obviously means the App functions are off and can not/are not in use

Ringstone remind by mobile phone. Relates the any tones you have set up in your phone for App, i.e if there is an alert you may have set your App tone to a ping sound, as such if the ‘on’ button is selected you phone will ‘ping’ when an alert is raised. If ‘off’ no ‘ping’ sound etc will be heard. 

Vibration alert by mobile phone. Relates the App vibration settings on your phone. If ‘on’ and an alert is reported your phone will vibrate. If ‘off’ no vibration will occur. 

Please refer to your phones own App setting also to confirm all activation are possible. 

First check you have a working battery and if not change accordingly.

If you have changed the battery (due to the battery going dead) then there is a strong possibility that the remote lost its connectivity setting with the sirens alarms and hence can no longer control them. To correct this see the video and advise under Q1 to the top of this page.

If you are receiving a success message yet the setting options are not changing on your App then this indicates network connectivity issues. The success message means the change instruction has been sent to the server, yet when the server then tries to send you the changes to the smart device there may be no network connectivity and thus the App isn’t changed.

As a reminder, the Smart alarm unit needs, good to strong network connectivity for best functionality and no/very low network signal strength can obviously cause operational issues (as with your phone). In these instances we recommend either moving the smart unit to an area with better network connectivity or alternatively try another network compliant Sim, which you know has good/strong connectivity in the operational area.

Please also note that the system needs 60 secs between each setting change in order to process the requirement, therefore changing settings in quick succession (quicker than 60 secs) will see some of the setting changes not taking place.  

Finally in some instances, subject to your phone settings, your phones cache has been known to retain the last know button status within the App itself. Although this is very rare indeed, if you suspect this to be the case then we suggest changing your phone settings so that the cache is cleared once closing the App (ensure to retain your ID number just in case your phone clears your number when re-opeing the App)

Please be aware that Geofence and Wi-fi fence only alert through in App messaging and not via Calls and SMS. Therefore, ensure your phone is set up to allow notifications via the Anytracking App and to ensure all ‘remind settings’ within App are turned on. Also wi-fi connectivity needs to be to a 2.4mhz wi-fi network NOT 5mhz to allow functionality. If you are concerned that in App messages are insufficient we would recommend turning on Vibrator alarm, as this will more likely activate prior to the vehicle leaving a Geofence area or Wi-fi fence area. 

As the App is designed to work in conjunction with IOS and Android software systems then there is a need for us to constantly update the App to ensure full conformity with this software. 

Recently IOS changed the way in which their software interacts with third party Apps and unfortunatley this no longer allows the Wi-fi fencing feature to work with the Anytracking App (or alternate App). Regrettably due to this factor, outside our control, the Wi-fi feature is no longer available on IOS devices (yet is still available on Android devices)

We naturally regret this change outside our control and your service agreement can be found under our T&C’s here:- https://vanolarm.co.uk/terms-and-conditions/ 

If you have changed your phone or used the reset button within the App then there is a possibility your previously set password will no longer work when trying to log in. 

If this is the case, then your system will need to be remotely reset by ourselves, back to the default code used when you initially set up the device. 

For us to do this we will need you to email us at support@vanolarm.com.

For security, we will need to know your full name and address at the time of order, (your order number if known) and the ID number on the back of the device. Without these details we shall be unable to reset your password. Please email these accordingly